Terms of payment
Visa/Mastercard bank card
In the "Payment" column, "Payment by card". You will be redirected to the secure payment page, where you will need to enter data and confirm the payment. You can pay for the order online using a Visa and Mastercard bank card issued in Ukraine.
Return policy
The following return rules apply in the Zhytomyr delicacy online store:
By the time you receive the goods
If you paid for your order with a credit card, you can request cancellation of the order and a refund. To do this, contact us on the day of payment, upon notification of the dispatch of the goods. The money will be returned by bank transfer, to the same details on which the payment was made, within 3 working days from the date of application.
Upon receipt of the goods
We kindly ask you to check the appearance and completeness of your order upon receipt. In case of shortage (theft) or damage to the goods, you must write a claim to the carrier (Nova Poshta, Ukrposhta). Do not sign for a package that shows obvious signs of damage. The money will be returned to you after consideration of the claim. We also ask you to inform us about such cases, this will help avoid misunderstandings.
After receiving the goods
You have the right to return goods of inadequate quality, namely: unsuitable for use, in violation of the mandatory requirements for the product, or expired. In accordance with the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994 No. 172 “On the implementation of certain provisions of the Law of Ukraine “On the Protection of Consumer Rights”, food products of proper quality are not subject to exchange or return.
Returns are accepted only if the product has retained its original appearance, original (branded) packaging, intact labels, stickers, etc. Return shipping is carried out at the customer's expense.
Please contact us in advance to clarify the nuances associated with returning or exchanging goods. Please indicate your order number, reason for return, and photographs of the product.
Importantly! The order can be received only after receipt of funds on the current account.